Creating End-to-End Supply Chain Visibility for a Leading Glass Manufacturer
A leading North American glass manufacturer with major production operations in Mexico and the United States needed a better way to coordinate activity across a complex supply chain network. The company produces a wide range of glass products across multiple business divisions, including automotive glass, architectural glass, containers, chemicals, and related industrial solutions.
ATA initially began working with the manufacturer’s automotive division, where supplier coordination, order accuracy, shipment visibility, and production reliability were especially critical. As the division worked across multiple internal teams, suppliers, freight forwarders, and customs brokers, the company faced growing collaboration challenges.
Order management was fragmented. Supplier communication was difficult to centralize. Shipment updates were often spread across emails, manual follow-ups, and disconnected systems. This made it harder for internal teams to maintain a clear view of order status, supplier activity, logistics milestones, customs updates, and end-to-end shipment progress.
The manufacturer needed more than basic visibility. They needed a tailored supply chain orchestration environment that could connect internal departments, external logistics partners, customs brokers, and suppliers into one shared operating model.
ATA implemented Omni Connect to support the manufacturer’s specific requirements and create a centralized foundation for collaboration, order management, and track-and-trace visibility.
The project began with a pilot focused on internal collaboration across the manufacturer’s group companies and departments. This helped establish a single source of truth for order activity, communication, and operational updates before expanding the platform to external partners.
After the internal pilot, ATA supported the integration of multiple freight forwarders and customs brokers into Omni Connect. This gave the manufacturer stronger visibility into logistics execution, shipment milestones, documentation, and customs-related activity. From there, suppliers were also brought into the platform, allowing the company to improve supplier coordination and extend visibility deeper into its supply chain network.
By connecting internal teams, freight forwarders, customs brokers, and suppliers within one platform, Omni Connect helped the manufacturer move away from fragmented communication and manual status tracking. Teams could now access a more reliable, real-time view of orders, shipments, supplier activity, and logistics progress across the connected network.
The result was 100% visibility across the manufacturer’s integrated supply chain flow, beginning with internal group companies and extending outward to forwarders, customs brokers, and suppliers.
With Omni Connect, ATA helped the manufacturer strengthen collaboration, improve order management, reduce communication gaps, and establish a more scalable digital foundation for supply chain execution. The engagement showed how a tailored supplier network orchestration platform can bring structure, visibility, and control to complex manufacturing supply chains.
